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BUILD CONSUMER TRUST IN YOUR BRAND WITH CARROT

We help grow our clients' businesses through shopper education; the act of explaining to shoppers exactly what products do and exactly how they should be used for optimal results 

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Consumers nowadays are more knowledgeable and more discerning than ever. They don’t just want to be sold to, they want brands to be transparent and honest so that they can come to their own conclusions.

That’s where we step in.

Helping people understand what’s underneath it all is what we’re passionate about – because we’re believers in the simple act of showing and telling.

See how rewarding it is for consumers to learn what you’re all about.

 

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WHAT IS SHOPPER EDUCATION?

Brands are very good at selling potential outcomes, but most brands are still not very good at teaching customers how to achieve those outcomes.

This disconnect leads directly to churn – when a customer perceives that they are not achieving the outcomes they purchased a product to facilitate, they start looking for a new solution.

Shopper education is the process of teaching potential customers how to achieve a specific outcome with a specified product.


 

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Shopper Education
Executed correctly, a company’s shopper education programme can deliver*​
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18%

Increased Revenue

Increased Revenue

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22%

Increased Retention

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34%

Increased Customer Satisfaction

(*source: Forrester Consulting, October 2019)

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MARKETING / ADVERTISING

Attempts to persuade on an emotional level


Elaborates on features, advantages and benefits of products

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SHOPPER EDUCATION

Aims to give the shopper all the relevant information regarding the product or service at hand


Shows the shopper ways to use the product to solve a particular problem

Customer testimonial

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Get in touch to understand how
Shopper Education can help you.

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